If you have any problems with 4U YouTube Video Downloader you
can contact our tech support by emailing
support@wma-mp3-converter.net
Please,
make sure you tell us as much information as you can about the problem you are
experiencing, including any error or warning messages that may have been displayed.
Inform us about the following:
- Version of 4U YouTube Video
Downloader (from About dialog)
- Where did you download 4U YouTube Video
Downloader (http or ftp site)
- Windows version, US or international, OEM
or not
- Description of your problem (as much information as possible to
retrieve the problem)
- Send us some screenshots about your problem.
We'll
try to help you as fast as possible, usually in one or two business days.
If
you have any comments or suggestions for the next releases of 4U YouTube Video
Downloader, please feel free to post them to us.
Lost Registration Key
If you are a registered user and you have lost your registration key please let
us know by emailing: registry@wma-mp3-converter.net.
If your email address has changed since you ordered 4U YouTube Video
Downloader you will need to email our technical support. Please include:
- Your name (license name/first name and last name)
- The email address
you used when you bought 4U YouTube Video Downloader
- Your order number
or the phone number and address you used when you bought 4U YouTube Video Downloader
(for verification)
Keeping up to date
To make
sure you are using the latest version of the software you should do the following.
1) Check the version number of the version you are currently using. The
full version number is in a format like ver1.0.1 and can be found on the About
screen available from the Help Menu.
2) Users should then visit http://www.youtube-video-downloader.net/download.htm
and check the latest version available. If there is a new version available download
it, make sure 4U YouTube Video Downloader isn't running, then install it - into
the same folder as that in which your original version was installed. The 4U YouTube
Video Downloader installer will attempt to find this folder automatically - you
should confirm that it has the correct one before applying the update.
